Greater Orlando Organization Development Network


GOOD Network is the Regional OD Network serving Central Florida from coast to coast. 

Managing Conflict & Problem Solving: Mediation Techniques

Tuesday, September 17, 2019 9:00 AM | Anonymous member

Tuesday, September 24, 2019
9:00am – 4:00pm
6.0 HRCI & SHRM Credits

Workshop Leader:  Thornton Mason, National Director of Workplace Mediation, with Mediation Resolves

EAF Members – $175 / GOOD Network Members - $200 /
Non-Members – $225

This interactive, one-day class introduces participants to the powerful skill of problem resolution through the use of unique workplace mediation skills. The mediator-led discussion results in participants being able to control and complete business communications at all levels, and of all types, quickly and effectively.

Interactive exercises teach:

  • How mediation skills look and feel to those around you;
  • How to find common ground among others involved;
  • How to brainstorm and produce mutually agreeable options;
  • The importance of agreeing to priorities and expectations;
  • How to avoid ambushes and quirky agreements.


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