Greater Orlando Organization Development Network


GOOD Network is the Regional OD Network serving Central Florida from coast to coast. 

Our 2019 Leadership Team

Meet the team that makes it “all GOOD”!  If you are interested in volunteering your time with this high-performing team that follows solid OD practices and leads our organization from “GOOD” to great, please send us an email using our contact form.

Isabella Johnston, President 

Isabella consults and coaches entrepreneurs and executive leaders with profit and nonprofit organizations in areas of leadership development, team building & communications, intern programs, and organizational growth. Industries/Sectors include: entrepreneurship, tech, nonprofits, legal, accounting/finance, marketing & sales, real estate, art/culture, manufacturing, medical, and game development.   LinkedIn:

Krystena Sterling, Co-Program VP

Krystena has a background in Project Management, Learning and Development and Hospitality Management. She is currently employed at Walt Disney World and also owns a  Performance Coaching organization. She is an Industrial Organizational Psychologist and CPLP.  In addition she is an adjunct college faculty member for University of Phoenix.  

Mark Griffiths, Co-Program VP

Mark is the client partner for Newleaf Training and Development in Florida and Georgia.  He is responsible for business development and setting the strategic direction across the Florida and Georgia.  

Vanessa Gomez, Secretary

Vanessa is a Training and Development Specialist at New Season, a healthcare agency devoted to helping people recovering from addiction. In her role, she is responsible for the development and facilitation of training programs in areas of leadership, compliance, and self-empowerment. She is a certified virtual training facilitator and holds an EdM degree in Learning and Instruction from University at Buffalo. Linked In Profile:

Alex Williams, Communications Director

Alex is an Organizational Development Manager with Holiday Inn Club Vacations She started her training and development career as a Flight Service Trainer with American Airlines.  This ignited her passion for personal and professional development and she soon found herself in Orlando.  In her current role, she provides assistance in creating the leaders of tomorrow through a robust emerging leadership development program. With a BA in Hospitality Administration, she is a graduate of George State University.

Communities of Practice:

Don Knagge, Coaching Group Chair

Don is an Executive Coach with 7th Evolution Coaching & Consulting.  He combines his training and love of coaching executives, entrepreneurs, and teams with his three decades of business experience as a corporate executive and entrepreneur in a variety of industries to be a catalyst for transformation in business and in life.   

Chad Brown, External Consulting Chair

Chad is a career counselor and employee development consultant, his company Chad Brown Counseling & Consulting helps individuals discover their personal purpose and organizations develop their professional potential.  He specializes in working with young adults (Millennials & Generation Z) and improving intergenerational understanding for increasing efficiencies and organizational effectiveness.  Chad is an experienced speaker with presentations at the local, state, and national level.  He holds a Bachelor’s in Public Administration from the University of Central Florida, an M.B.A. from the Crummer Graduate School of Business, and a Master’s in Mental Health Counseling from Rollins College. LinkedIn:

Deborah Novak, Internal Consulting Co-Chair

Deborah Novak, MBA has helped leaders build high-performing sustainable teams for 15 years. She brings depth and breadth of change management strategies, executive coaching and leadership development design and delivery to being the Internal Consulting Co-Chair. She is certified in PROSCI change management, LMAP 360 Senior Executive Assessments and is a certified Marcus Buckingham Standout 2.0 Coach. As part of Florida Hospital, she presented nationally on Team Engagement as a Driver for Patient Experience, Employee Engagement, Retention and Promotion. She thinks strategically and builds strong collaborative client partnerships while delivering tactically. She is currently acting as an Interim Leader at DSN Consulting while she is looking for her next full-time internal opportunity. 

Cynthia Barnes, Internal Consulting Co-Chair

Cynthia has twenty-four years of experience in leadership, management, and process improvement. She has a consistent history of providing professional expertise to organizations to assist the organization in documenting their business processes, removing waste, and improving the overall process efficiency without increasing operating costs.  Previously, Cynthia served on four different Goodwill boards between 2003 and 2010: (1) Goodwill Industries of Middle Georgia in Macon, Georgia; (2) Goodwill Global Inc. in Bethesda, Maryland; (3) Goodwill Industries International in Rockville, Maryland; and (4) Goodwill Industries of Coastal Empire, Inc. in Savannah, Georgia.  She has a BS in Mechanical Engineering and her JD from Florida Coastal School of Law, and is a Six Sigma Black Belt.

Jonathan Pugh, Leadership Development CoP Chair

Jonathan Pugh is an Organizational Effectiveness and Human Capital consultant with a passion for helping people and organizations improve performance. His client work has often focused on enhancing the effectiveness of senior executives and work teams. He is a strong advocate of building strengths-based organizations and has successfully developed strategies to improve employee engagement and job satisfaction by leveraging the power of strengths-based management practices.

Margo Hamel, Treasurer

Margo is First VP and Senior Development Manager at SunTrust Bank. She provides business planning, leader/advisor development coaching, and sales management consulting to the Private Wealth Management line of business. Margo has an MBA from Florida Institute of Technology and holds the Registered Corporate Coach designation from the Worldwide Association of Business Coaches.  

Mallory Paul, Membership VP and Learning & Development CoP Lead

Mallory is a Regional Training Manager for Holiday Inn Club Vacations. She oversees learning and development for all 8 resorts in their Gulf Region and acts as a consultant and liaison to a team of 10 local trainers. She is passionate about personal and professional development and enjoys combining her enthusiasm for training with her love of entertainment. She holds a Bachelor’s in Hospitality Management from the University of Central Florida.  

Marissa Carevelis, Hospitality Director

Marissa is a Sr. Manager of Leadership Development and Training at A. Duda & Sons. She has the opportunity to create, lead and execute organizational, team and individual  development initiatives for a very diversified workforce.  She is passionate about helping people reach their full potential. She holds a Bachelor’s in Business Administration - Finance from the University of Central Florida and an MBA from Rollins College. 

Karen Agrait,  Community Programs & Events Director

Karen Agrait, Training and Development Manager for Colonial Management Group, has been in the Training and Development industry for the past 15 years. As an Instructional Designer, Facilitator and Leader, her primary focus has been on professional development of employees and rapidly developing solutions to meet the needs of identified performance gaps. Organizational culture and cultivating safe and productive learning environments is a passion for Karen. Through formalized training and just in time coaching, she has been successful in cutting turnover in half and rapidly improving accountability across multiple disciplines. Karen holds a Masters Degree in Instructional design and is Certified Training Director, Franklin Covey Instructor and Virtual Facilitator.

Advisory & Member at Large Directors

Kristin Chase

Kristin is the Director of the Organizational Development (OD) department for Universal Parks & Resorts. She has contributed to Universal for almost 15 years through consulting and leading employee feedback surveys, performance and talent management, leadership development and assessment, mentoring, competency model development, employee research, facilitation, and team effectiveness. She is a 2003 graduate of the UCF Masters' program in Industrial/Organizational Psychology.   LinkedIn:

Carol Emmett

Carol provides executive coaching, training, team building, survey design, facilitation, and instructional design to clients in high tech, hospitality, financial services, and health care industries, and to government on all levels. Carol holds her MA from University of Maryland in Organizational Communication and is a certified executive coach.

Vicki Lavendol

Vicki is an Associate Instructor at UCF Rosen College of Hospitality Management.  Formerly Vicki was Director of Leadership & Training for Gaylord Palms Resort & Convention Center and Director of Human Resources for Charles Schwab. Vicki was in Human Resources at Walt Disney World and led change at Tupperware.  Vicki holds an MHR and an MBA.

Nicole Baker Rosa, Advisory Board & Mentoring Program Co-Chair

Nicole Baker Rosa is the Head of Human Design at Kedge – a global strategic design, foresight, creativity and innovation firm. She leads the organization’s daily operations and people development efforts, ensuring a human-centric culture across the Kedge ecosystem. Nicole is an experienced speaker, published author, and curriculum developer partnering with a variety of industries and fields. She previously worked in the Continuing Education sector shaping, executing and analyzing non-credit programs. Nicole holds a Master of Arts in Interpersonal Communication.  Twitter: @NicoleBaker721,   LinkedIn:

Kevin Song, Advisory Board & CoP Liaison

Kevin is a seasoned business executive and transformation expert with a proven track record in large-scale strategic innovation, business optimization and profitable growth. His expertise and experience across multiple industries and functions has made him a highly sought after executive leader, speaker and coach, who innovates leadership & culture, increases transformational value & performance, and delivers sustainable efficiency.

Communication Team

Newsletter Editor - Beth Swanson

Carol Emmett, Website Administration

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